Refunds and cancellation
When we return your money, how to ask, and how long it takes.
Last reviewed:
What this page covers
These rules cover fees paid to VyaparTrust for its own services. We never hold trade money between members, so nothing here concerns money a buyer owes a seller.
Words we use
- Unused: for checks, no check from that purchase has been run. For a passport or buyer-profile year, it has not been shown, shared or scanned, and no check has displayed it. For a site visit, the visit has not been carried out. For any other service, the work it pays for has not started.
- Received: the day your written request reaches us at an address given under How to ask.
- Not delivered: we could not complete the service for a reason on our side. A result you disagree with, or a public record that is out of date at its source, is a delivered service.
- Days: calendar days, unless we say working days.
Cancelling within 7 days
You may cancel any purchase that is unused, within 7 days of paying, and we refund it in full.
A pack from which any check has been run is not unused.
If we do not deliver
- A check we cannot complete, bought in a pack or with other checks: the check is returned to your account. It is not refunded in money.
- A check we cannot complete, bought on its own as one check: the check is returned to your account. If you prefer money, ask within 7 days of being told, and we refund that order in full and take the returned check back.
- A site visit is carried out within 7 working days of payment. If it is not, we refund it in full. If you would rather wait, tell us and we will arrange a new date.
- Any other service we cannot deliver: your choice of a full refund or the service credited again. Tell us within 7 days of being told.
Refunds we always make
- An appeal fee, in full, when the appeal is upheld.
- A duplicate payment for the same order, in full.
- A payment taken when the order was not confirmed: we ask the gateway, and either credit you or the amount is reversed by your bank.
Every other request
Any other request is decided case by case. We decide within 7 days of receiving it, and tell you the decision and a brief reason in writing.
After 7 days from payment, or once used: checks are not refunded in money, a passport or buyer-profile year is not pro-rated, and a service already used is not refunded.
How to ask
Write to hello@vyapartrust.com, or to the grievance officer named on the Contact page. Write from your registered email address, or give your registered mobile number.
Give the order id and the payment reference. We may ask for proof that the payment was yours.
How the money comes back
A refund goes only to the instrument you paid with, through Razorpay. It reaches your bank in 5 to 7 working days; a card refund can take up to 10 days to show.
A payment more than six months old cannot be returned through the gateway. It is returned by bank transfer to the payer's own account instead.
What a refund takes back
A full refund removes what the payment bought: the unused checks, the passport or buyer-profile year, or the visit booking.
Limits
- One refund per order.
- We may refuse a request that repeats one we have already decided, or that follows a pattern of buying, using and cancelling.
- If you have raised a dispute or chargeback with your bank for the same payment, we answer it there and do not refund it a second time.
If you are not satisfied
Write to the grievance officer named on the Contact page. These rules are part of the Terms of use and are governed by Indian law.